Refund Policy

1. The 14-Day Window

Every Sariro cohort enrollment comes with a 14-day money-back guarantee starting from the cohort's first live session. If at any point during those 14 days you decide Sariro isn't for you, email support@sariro.com with your enrollment details and we'll issue a full refund. You don't need to give a reason — "it's not for me" is enough.

2. After 14 Days

Refunds requested after the 14-day window are pro-rated based on sessions attended:

• Days 15–30: 70% refund if you've attended ≤ 50% of live sessions
• Days 31–50% of cohort: 40% refund if you've attended ≤ 50% of live sessions
• After 50% of cohort: No refund, but you retain lifetime access to recordings and community

"Attended" includes live presence OR watching the session recording within 7 days of the live session.

3. How to Request a Refund

1. Email support@sariro.com with the subject "Refund request — [Course name]"
2. Include your full name and the email you used to enroll
3. We'll confirm receipt within 24 hours (Mon–Fri)
4. Refund is processed back to your original payment method within 5 business days
5. You'll receive a confirmation email once the refund is processed

Depending on your bank, it may take an additional 3–10 days for the refund to appear on your statement.

4. Cohort Transfers (Instead of Refund)

If you can't make the cohort dates but still want to take the course, you can defer to the next cohort of the same course for free — as long as you request it before your original cohort starts. Email support@sariro.com with "Cohort transfer" in the subject. One free transfer per enrollment; additional transfers are $25 each.

5. School Pro & Custom Packages

School Pro packages have a separate refund clause in the signed contract. Typically: full refund if cancelled 30+ days before the semester start, 50% refund if cancelled 14–29 days before, no refund if cancelled within 14 days. Custom enterprise contracts follow the terms negotiated in the master service agreement.

6. Non-Refundable Items

• Scholarship awards (no money was paid)
• Donations to the Sariro Open Knowledge Fund
• Merchandise (unless defective — then eligible for exchange)
• 1:1 mentor sessions already completed

7. Account Termination

If your account is terminated due to violations of our Terms of Service (cheating, harassment, IP theft, etc.), no refund will be issued. You will lose access to all cohort content, recordings, and the community immediately.

8. Questions?

Email support@sariro.com — we reply within 24 hours, Monday through Friday. For scholarship-related questions, email contact@sariro.com.