Cancellation Policy

Email support@sariro.com or use Support in your dashboard. The cancellation takes effect the day we receive it: no further payments are taken, and any refund due is worked out under our Refund Policy.

If you cancel after paying but before your first paid class, we refund the full amount, including GST.

Cancel or move a one-to-one class at least 2 hours before it starts and it is added back to the end of your plan. A class cancelled with less notice, or missed, counts as held.

A group of up to four runs on the batch timetable, so a single class goes ahead if one learner cannot attend. The teacher shares what was covered. If the batch time stops working for you, ask to move to another batch at no cost.

You can cancel or rebook the free trial class at any time, at no cost.

If a teacher cannot take a class we tell you as early as we can and reschedule it. If we cannot reschedule, the class is refunded in full.